Returns and Refunds

SoSimple Natural Skincare products are handmade daily in small batches. For hygiene and safety reasons returns are not accepted unless we sent you the wrong product or the product is faulty. This ensures that you are not sold returned products from other customers.

If you receive an order that is faulty or there is a mistake with your order, please let us know within 2 business days so that we may correct it. We want you to be happy!

In this case, SoSimple Skincare will replace the product or refund the purchase price excluding all delivery costs.

Goods will be considered to have been delivered in full in good condition unless Customer notifies SoSimple Skincare in writing of any shortfall, damage or defect within 2 business days of delivery.

* DAMAGED PARCELS *

If you have received your item and it is damaged we would appreciate if you could send us photos so we can pass this information onto Courier Company for investigation and appropriate compensation if applicable.

 Please contact us immediately within 2 days of receipt.

We’ll require photos of:

  • external packaging
  • internal packaging
  • any damage to the external or internal packaging
  • photo showing all contents
  • damage to any items
  • all labels and bar-codes on the parcel

Enquiries can take up to 10 days to investigate for domestic items and up to 90 days for international items as Overseas Postal Authorities are involved in the process. 

 

CANCELLATIONS:

All our products are lovingly handmade for you and packaged on the day of your order. Due to the nature of our handmade products we cannot accept cancellations of orders. Please choose your products carefully.

 

Important Information.

Depending on your skin’s individualized biochemistry (especially if you have a history of sensitive skin or allergic reactions), we recommend trying out any new product on a small area of skin and letting it sit for at least a few hours before determining if there’s any hypersensitivity reaction.
Just because something is natural, doesn’t mean it’s non-irritating.
SoSimple cannot guarantee that customers will not experience skin reactions, and cannot be held responsible should any occur.

 

If you are pregnant or breastfeeding, please consult your doctor before using any products containing essential oils. Our products and the information on these pages are not intended to treat, cure, prevent, or diagnose any medical condition and are not a substitute for the medical advice.

 

xx SoSimple Team